Once you've provisioned the phone numbers into the system, you'll to Optin these devices to be able to locate from the web portal. This is a legal privacy requirement. Here is how to Optin:
For Employee-owned Phones:
Login to you allGeo account.
Go to 'Phone Admin' Under the 'Phone Admin section'. (1 & 2 in the screen below)
Select the device(s) that you want to Optin. (# 3 as seen in the screen below)
Select 'Opt-in via SMS' from the drop-down menu. (#4 as seen in the screen below)
Hit 'Go' button. This will send a text message requesting Opt-in consent to the selected phones.
Employees need to reply with 'YES' to the optin text message they will receive from us on their phone. Once opted in, the phone will be locatable from the web portal.
*In case a phone# does not receive a the text message requesting optin, you can use the IVR opt-in method
**If you are trying to Optin an international phone # (phones outside of the United States), you will need to use the InApp optin method
For Company-owned Phones:
For company owned phones you can directly opt-in your devices without needing a text approval from the end user. Please contact us and we will send you the phone authorization form, using which you can simply add and opt-in phones directly.
Please note: allGeo is a certified partner of all the major telecom operators in the US. To get this certification, we have had to put a rigorous privacy management process and auditing system in place.