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FAQ for End Users - iOS

We have collated the most frequently asked questions by allGeo mobile app users here for your quick reference.

Support avatar
Written by Support
Updated this week

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How to install allGeo mobile app?

Here are the steps to install the app on an iPhone:

  1. Go to Apple App store.

  2. Search 'allGeo'.

  3. Click on 'Install'.

  4. Click on 'Allow' to let the mobile app access your location and send you notifications.

  5. Register your phone number or employee ID.

Note: You can directly download the app from (https://apps.apple.com/us/app/allgeo/id751216884)

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How to register your phone number?

  1. Enter your phone number.

  2. The country code should be used while registering the device on the App (only needed for non-USA phones).

Here is a small demonstration of the same:

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How to check if I registered with the correct phone number?

  1. Click on the 'Menu bar' icon.

  2. Click on 'Register/Login'.

Under the section 'Identities', you can check:

a. Device ID: This is the phone number you are currently registered with currently.

b. Account Name

c. Account ID

d. Employee ID

e. Email

f. Device Name

Here is a small demonstration of the same:

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How to re-register your phone number correctly with allGeo?

(In case you registered with the wrong phone# or the registration failed, you will )

  1. Click on the 'Menu bar' icon.

  2. Click on 'Register/Login'.

In the section 'Device Registration':

a. Enter the country code followed by the phone number you want to register with.

b. Alternatively, you can also Enter the 'Account name' & 'Employee id' provided by your manager.

c. Click on 'Register'

d. You will see a message that confirms your successful registration.

e. Click on 'Finish' to reach your Home screen.

Here is a small demonstration of the same:

Note: To reach the 'Register/Login' screen, you can also:

  1. Click on 'Settings'.

  2. Click on 'Register/Login' to reach the screen.

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How to give location permission to allGeo?

Many a times, we will land up in a situation where the allGeo App isn't able to grab locations even after GPS being Turned On.

In most of these cases, the missing part is the location permission to the App.

Here is how we can let the App have the correct Location Permission:

  1. Go to Settings > Privacy > Location Services.

  2. Make sure that Location Services is on.

  3. Scroll down to find the allGeo app.

4. Tap the app and select the option:

Always: This allows access to your location when the app is visible in foreground or running in background, thus allowing accurate tracking.
You will also be provided an explanation of how the app will use your location information.


5. Precise Location: Set this option as ON. This allows access to your location when the app is visible in foreground or running in background, thus allowing accurate tracking.


Note:
The other option While Using the App: Allows access to Location Services BUT only when the app or one of its features is visible on screen.

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How to Time Clock with allGeo?

Once the app is successfully installed and registered, the users can manually time-clock indicating the stage. Here is how:

1. On your home screen click on the 'Time Clock' icon.

2. Click on 'Start day' to start your day.

3. You may/may not attach media here. Click on submit.

4. Once you submit, your current job status will be updated in the home screen and time clock report.

Let us also cover how things will work when the manager has set up mandatory fields.

1. Select a customer followed by selecting a Task. If you try to proceed without selecting, you will see the text highlighted in red color as shown below.

2. Click on 'Start Day'.

3. The attachments that are to be mandatorily added are differentiated with an asterisk sign over them. The remaining ones may/may not be added.

> In the example below: Notes, Camera, Gallery are to be mandatorily attached by you failing which you'll see the relevant icons highlighted in red color.

4. Click on submit.

5. Once you submit, your current job status will be updated in the home screen and time clock report.

NOTE: For camera & gallery, the user will be able to attach a maximum of 3 images each. For an e-sign, the user can add only one attachment.

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How to check assigned Work Orders?

A Work Order is a task or a job for a customer that has been scheduled and assigned to employee(s). It provides a description of the details of a job.

Employee(s) can have a single or multiple work orders scheduled for them by their managers. The Work Order Screen helps them to check all their scheduled Work orders for the desired date range.

A. You can reach Work Order screen from:

a. Menu List

b. Navigation bottom bar

After you click on 'Work Order', you will reach the work order screen as shown below:

On the work order screen you will see today's and tomorrow's work orders by default, as shown in the screen above.

B. CALENDAR WIDGET

To check work orders for a specific date range:

  1. Click on the edit button and fill in the desired dates.
    Note: The selection can not go beyond 31 days.

  2. Click on the check mark icon. (After you fill in the dates, the edit icon turns into a check mark icon).

    - All your work orders in the provided date range are listed here.

(In the gif above, the user enters 15 July, 2021 - 30th July, 2021 as the date range. You can now see all the assigned Work Orders within this specified date range.)

C. SEARCH

To find a particular keyword:

  1. Enter the keyword in the search box.

  2. Click on the search icon.
    - You will see all the Work Order cards that consist of the searched keyword.

(In the gif above, the user searches for the keyword 'departure' which then shows all the Work Order cards where their status is 'departure'.)

D. WORK ORDER CARD

Each Work order assigned to employee(s) by their manager shows up as a 'card' on 'Work Order' screen.


Each Work Order card consists of the detailed description of the work order.

On the particular Work Order card:

  1. Click on the small downward arrow icon.

  2. You will be able to see the following details:
    Status, Job site, Start time, End time, Task name, Address, Message.

  3. You will see 2 icons here: 'Attach' to add a media file without checking in to a job status & 'Clock' to check into a job status for the respective work order.

  4. Click on the small upward arrow icon to hide the details.

Click here to check how to do a Work Order status update via Work Order screen.

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How to make a Work Order status update?

On the Work Order screen you will see the assigned Work Order cards for today and tomorrow by default.

For any particular Work Order card, the user can:

a. Click on the 'attach' icon to attach a media file to the respective work order.

b. Click on the 'clock' icon to update your work order status.

Work Order Attach:

To add an attachment without checking into any stage, the employee user can click on 'Attach' icon on the work order card to reach the screen shown below:

You are required to add at least 1 attachment before you click on 'Submit' button.

Work Order Status Update

How to check in to a job status via Work order screen:

  1. Click on the 'clock' icon of the work order card whose status is to be updated.

  2. Click on 'Start day' to start your day.

  3. You may/may not attach media here. Click on submit.

  4. Once you submit, your current job status will be updated in the Work Order card and home screen too.

Let us also cover how things will work when the manager has set up mandatory fields.

1. Select a customer followed by selecting a Task. If you try to proceed without selecting, you will see the text highlighted in red color as shown below.

2. Click on 'Start Day'.

3. The attachments that are to be mandatorily added are differentiated with an asterisk sign over them. The remaining ones may/may not be added.

- In the example below: Notes, Camera, Gallery are to be mandatorily attached by you failing which you'll see the relevant icons highlighted in red color.

4. Click on submit.

5. Once you submit, your current job status will be updated in the home screen and time clock report.

NOTE: For camera & gallery, the user will be able to attach a maximum of 3 images each. For an e-sign, the user can add only one attachment.

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How to check reports?

How to reach Reports Screen:

  1. Click on the 'Reports' icon.

  2. Enter the date range of which you want to check reports.

  3. Click on the blue tick icon.

The reports card display the information for each job status that you checked in to including the total time spent in that job status and the address of the job site.

Calendar widget in Reports Screen:

  1. Select the desired dates in 'From' and 'To' .

  2. Click on 'Blue tick' icon.
    - You will see various Report cards according to the date you have entered.

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