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Security Operations Center (SOC) User Documentation
Security Operations Center (SOC) User Documentation

HELP document for SOC Manager users for SOS event management

CSM avatar
Written by CSM
Updated over a week ago

This is the Login Page which is required to be filled to log into the account. 

*All the three fields are mandatory.

  

E.g. for account ID: acme-corporation and user ID: tom, the filled in login page would look like this:

After filling up the details, click on allGeo Login Button.

2] Team Page Information

Upon logging in, by default, the Parent Account Information will be displayed below the MANAGE TEAM segment.

  1. Account: Main                                                                                                                 It indicates the Account for which the information is displayed.  Here it is 'Main', indicating that the Parent Account is selected.

  2.  Parent Account: acme-corporation
       It indicates the Parent Account Name of the child account selected in 1[Account].

  3.  SELECT A PHONE

       This section displays the list of the devices/phones under the Account Selected in        1[Account].  In the above screen, there are no devices and thus it shows
       “No Records Found”.

3] Selecting Child/Sub Accounts

Any Sub-Account or Child Account can be selected by using the drop-down provided against the Account Label.

  This will display the Account Name[1] and devices listed under the Account selected[2]. 

Filters

The Team page can be further refined using the following Filters:

Group Selection: By default, all Groups are selected to show up, which can be changed to show specific Groups.

Search by: By default, Name is selected here, which can be changed to 'Phone#', 'Opted in', 'Opted out', and 'Trip'.

After setting the criteria for the refinement, click on 'Search' button.


SOS Functionality

 Workflow of SOS

As soon as the user selects JOB IN from the different HOS Stages available to him, 

he/she will receive an immediate Text Message: “Are you OK?”

The user is expected to reply to this Message within 10 minutes with the correct response which would confirm his status as Okay.

If he fails to respond to this message within 10 minutes or his response differs from what is expected, then an IVR call will be made to the user to second the message sent earlier, with the message: “Are you really not Okay?”

To this, the user is expected to respond by pressing the correct safety code to confirm his status as Okay.

If the user fails to press the safety code (e.g. 1) then an SOS Alert will be triggered to the SOC phone number along with details about the user like his last known location, the local emergency number, etc.

Checking for SOS on the Portal

When an SOS event is triggered, the portal displays the latest status (location, SOS state on the user in the portal).

MAP FUNCTIONALITY

After selecting the Devices from "SELECT A PHONE" segment you can move to the Map View for them by Clicking on ‘Launch Map’ icon.
This will pop up a command & control view on all the selected employees in the field.

Filtered view of SOS events ONLY.  This feature is not completed yet.

In the Map Window,  you can select the Date Range[1] for which Breadcrumb History[2] needs to be pulled for the devices selected previously.

We can also have the Current Location and Last Known Location[3] on the Map of the devices selected.

There is also a way to refine the Map to show only devices with a particular Stage[4], which comes handy when looking for devices on Break, On Shift, and most importantly the ones which have triggered SOS.

In the above image, Device Stage is selected as OFF SHIFT and subsequently, the devices which were on OFF SHIFT at that particular time are showed up, in this case, it was the device named TEST.

The label color has its own meaning.
If the label is Green in color, it indicates that the device is inside a Job-Site.
A plain label indicates it is on its way (NOT inside assigned Job Site).

Clicking on the Label would pop up the details for the device.

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