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Help Document | FAQs by End Users (SOS Accounts)
Help Document | FAQs by End Users (SOS Accounts)

A help Document wherein we have assembled the most frequently asked questions by End Users using the allGeo App.

Support avatar
Written by Support
Updated over a week ago

Reference:

Q1.  How do I download the App?

Downloading the App:

Depending on the OS, agents are to download the app from their respective digital distribution platform:

The phones can download and install the allGeo app from the link below: www.allgeo.com/download

Or the user may search for 'allGeo’ on Google Play Store or App Store for Android phones & Tablets or iPhones & iPads respectively

Once installed, the user will have to enter the phone number and hit “Register” to complete the process.

Quick Video

Installing the allGeo for Android

If for some reason, the app is not downloadable on the Android or BlackBerry Platform, the user has the option to get it over-the-air from this link:

*As It will be a third party installation, it will require permission for enabling download from unknown sources.


Q2.  How do I register with the App using the correct phone# format?

While registering a device, the user needs to enter her number with which her manager has registered her in their company web account with allGeo.

The country code should be used while registering the device on the App and on the system (only needed for non-USA phones).

Here is a small gif that shows the complete registration process on Android Phones.

Q3.  How much battery and data will the App consume?

allGeo App seeks to limit its impact on the battery life and data consumption of its device.

Data Usage

For a regular user involving basic tracking, the App will consume somewhere around 15 MB for the whole month. 

Additional Data consumption will typically depend on the attachments, like that of a signature, photos, etc.

Battery Usage

The allGeo App is highly optimized for battery usage.

The app runs in the background while tracking and wakes up only when needed, thus saving a lot of battery.


Q4.  How do I know if I registered with the correct phone#?

The user can click on the “Settings” option on the Top Bar in the App where the user can click on the button labeled as “Register/Login”

On the “Register/Login” page, the user can find the phone# under the “Identities“ section against the label: “Device ID”.

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Q5. How do I re-register with the system?

(In case the user registered with the wrong phone# or the registration failed)

The user can click on “Settings”, which appears on the Top Bar of the App where the user can click on the button labeled as “Register/Login” to initiate the registration process again.

Here is the same in action:

The user can click on “Menu” button, which appears on the Top Bar of the App where the user can click on the button labeled as “Register/Login” to initiate the registration process again.

Here is the same in action:

Q6.  How do I know the Time-Clock/HoS (Hours-Of-Service) stage I am currently in?

(Confirmation of the HOS Stage being updated)

The users will be able to see their present HOS Stage at the bottom of the homepage of the App in the card “Time Clock Status”

Q7. Can I update my location manually?

Yes.

The user can update his present location manually by clicking on “Update Location” which appears when the user clicks on Menu Button at the top-left corner of the App

Q8.   How do I use the Time-Clock/HoS (Hours-Of-Service) feature?

The user can click on the clock icon at the bottom right of the App which would open up the Time Clock Page where the users can select from Customers, Job and then the different stages available.

While confirming, a note can be added or attachments are made in the form of Images, Signature, QR Scan or even a Form.

A snack-bar notification of “Status Updated!” would mark the correct completion of the event.

Q9.  How do I trigger SOS or register a Check-In, in the case of Poor or No Internet?

In such a case, If the user updates HOS Stage or triggers SOS Alert, the App will fall back to Text Messaging and try to send a text message to update the HOS Stage or SOS Alert in real time.

Attachments, if any, will be saved in the App and pushed when the network is established.

  • In Android Phones this will be done automatically in the background.

  • In iPhone, the user will be taken to the Messaging App where they will need to compose and send the message themselves.

The App will also notify the user of the same(refer image below).

If the user tries to Refresh the App or Update his location manually the App will respond with a message “Internet Disconnected”.

Q10.  What happens when there is No Network?

In such a case, if the user tries to update an HOS stage with/without notes, it will get added to the queue and will be sent to the system when an internet connection is established(the HOS stage will be associated with the correct timestamp).

If the user tries to Refresh the App or Update his location manually the App will respond with a message “Internet Disconnected”.

Q11.  What happens to the attachments when there is No Network?

Attachments will be saved with the App and will be sent to the system when an Internet Connection is established.

Q12.  How do I update my App to reflect the latest changes made to my Customer list, HOS Stages, etc. ?

The user needs to “Refresh” this app for all the New Changes to reflect correctly.

To Refresh:

The user can “Refresh” by swipe the screen in a “top to bottom” gesture.

The user can also navigate to the “Settings” screen and click on the button labeled “Refresh”

Q13.  How do I contact Abaqus Support if I need some help?

The user can anytime reach out to the Support Team at Abaqus Inc. by writing an email to support@abaq.us and explaining the issue they might be facing.

If you have any questions which were not covered in this document, feel free to write to us at support@abaq.us.

 We will be more than happy to help!

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