Help Document | FAQs by End Users (SOS Accounts)

The phones can download and install the allGeo app from the link below: www.allgeo.com/download

You can also search for “allGeo” on the Google Play Store for Android phones and tablets, or on the App Store for iPhones and iPads.

Watch the tutorial video here: How to install on Android
​

Watch the tutorial video here: How to install on iOS

​

Watch the tutorial video here: How to register on Android
​

Watch the tutorial video here: How to register on iOS

allGeo App seeks to limit its impact on the battery life and data consumption of its device.

For a regular user involving basic tracking, the App will consume somewhere around 15 MB for the whole month. 

Additional Data consumption will typically depend on the attachments, like that of a signature, photos, etc.

The allGeo App is highly optimized for battery usage.

The app runs in the background while tracking and wakes up only when needed, thus saving a lot of battery.

​

The user can click on “Hamburger Menu”, which appears on the Top Left of the app. Click on the button labeled as “Register” , the user can find the phone# under the “Identities“ section against the label: “Device ID”.

The user can click on “Hamburger Menu”, which appears on the Top Left of the app. Click on the button labeled as “Register/Login”. To initiate the registration process again by typing in the registered device id.

The users will be able to see their present HOS Stage at the "CURRENT STAGE" card along with the date and time

Yes, the user can update their present location manually by clicking on refresh icon on the right side of of the first card (location card) and immediately location details along with the time of update will be updated.

The user can click on the clock icon at the bottom right of the app which would open up the Time Clock Page. The users can select from Customers, Job and then the different stages available.

While confirming, a note can be added or attachments are made in the form of Images, Signature, QR Scan or even a Form.

A notification of “Submitted Sucessfully” would mark the correct completion of the event.

Reference video: How to use time-clock in allGeo

The user can click on the SOS button to trigger SOS.
Once the SOS button is triggered, the SOC (Security Operations Centre) will be immediately informed.
​
​

To exit SOS mode, contact your manager, who can remove you from this status. Once removed, you’ll be able to use allGeo normally again.

If the app detects a weak connection, you’ll see a banner: “Internet disabled. Please connect and try again.”

In this situation, actions still work:

The app will send an SMS in real time to update your SOS alert or HOS/Check-In status.

Attachments, if any, will be saved in the App and pushed when the network is established.

In such a case, if the user tries to update an HOS stage with/without notes, it will get added to the queue and will be sent to the system when an internet connection is established(the HOS stage will be associated with the correct timestamp).

If the user tries to Refresh the App or Update his location manually the App will respond with a message “Internet disabled. Please connect and try again.”.

Attachments will be saved with the App and will be sent to the system when an Internet Connection is established.

The user can “Refresh” by swipe the screen in a “top to bottom” gesture.

The user can also navigate to the “Settings” icon and click on the button labeled “Refresh”
​

The user can anytime reach out to the Support Team at Abaqus Inc. by writing an email to support@abaq.us and explaining the issue they might be facing.